Frequently Asked Question

1. What is Lune Mart?

Lune Mart is your trusted online store for a wide range of products — from health & beauty and pet supplies to home essentials, kitchenware, car accessories, and luxury goods. We source from quality suppliers worldwide to bring you great finds at affordable prices.

2. Where do you ship?

We ship worldwide, delivering to customers both in the US and internationally.

3. How long does shipping take?

  • United States: 7–14 business days

  • International: 14–31 business days
    Shipping times may vary depending on your location and customs clearance.

4. How can I track my order?

You can track your order using our Track Your Order page. Tracking information will be uploaded as soon as possible after your order is processed and shipped.

5. When will my tracking information be available?

Tracking details are typically available within a few days after shipping. Please note that some carriers may take additional time to update tracking status.

6. What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Other trusted regional payment gateways

7. Can I change or cancel my order?

You may request a change or cancellation within 12 hours of placing your order. Once your order is processed, we may not be able to modify it.

8. What is your return policy?

We accept returns within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition as received. Please contact us for return instructions before sending any item back.

9. Do you offer refunds?

Yes. Once your return is approved and inspected, we will issue a refund to your original payment method. Refund processing times may vary by bank or payment provider.

10. What if my order arrives damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the product, and we will arrange a replacement or refund.

11. Are there any additional fees for international orders?

Some international orders may be subject to customs duties or import taxes, depending on your country’s regulations. These fees are the responsibility of the customer.

12. How can I contact Lune Mart?

📧 Email: support@lunemart.com
📩 Contact Form: Contact Us
We aim to respond within 24–48 hours.